Release Summary
Laboratory
The Activate/Deactivate Tests feature improves test management by allowing users to control whether configured tests are Active or Inactive without deleting them.
Users can easily change a test's status, filter tests by Active or Inactive, and reactivate tests when needed. When a test is deactivated, it is automatically removed from Walk-In test selection, including existing Billing Templates that contain the inactive test. Once reactivated, the test becomes available again for selection in Walk-In and applicable billing templates.
Laboratory / Radiology
The Discount & Coupon Management feature provides greater flexibility in managing discounts and promotional offers for Laboratory and Radiology bills.
Administrators can create direct discounts or coupon codes using either a percentage or fixed amount, and apply conditions such as bill type, minimum spend, usage limits, patient limits, visit restrictions, start dates, expiry dates, and active/inactive status.
During Walk-In billing, users can select an eligible discount or enter a coupon code to apply the discount. The system validates the configured conditions and automatically deducts the applicable amount from the patient's bill before completing the test request.
Laboratory
The Cash Received Report has been enhanced to provide clearer visibility into laboratory collections and support easier payment reconciliation.
Users can now view payments in two formats: Detailed Report, which displays individual payment transactions, and Consolidated Report, which groups daily collections by payment method. Both views support searching and filtering, making it easier to locate specific transactions or review overall daily collections.
Laboratory
The NHIS Improvements enhance the insurance setup, subscriber verification, billing, claims processing, and NHIS claim form generation within LabManager.
Users can now configure NHIS as a credit agency under Other Configurations → Setup Credit Agency, including additional NHIS settings such as the Scheme Name, Health Facility Code, API credentials, Provider Type, Provider Class/Level, Validation Option, and other facility details. NHIS subscribers can be verified during the Walk-In process using either their Ghana Card Number or NHIS Membership Number, with support for manual CC Code and HIN entry when online verification is unavailable. Successfully verified insurance information is automatically applied during billing, and subscribers can receive an SMS notification after successful verification.
The enhancement also improves the claims workflow through Perform Investigation → Claims Management, allowing users to review and verify completed NHIS claims, compare requested investigations, add required investigations, and submit claims for verification. Where ClaimIt validation is enabled, verified claims are automatically sent to ClaimIt for validation. Verified claims can then be accessed under Claims Management → Verified Claims and printed as NHIS claim forms through Claims Management → Print.
Laboratory
The Feedback Collection feature allows affiliate referrers and facility staff to provide feedback directly through LabManager. A Feedback banner is displayed on the Laboratory dashboard, providing an easy way for users to share their experience and suggestions.
When the banner is selected, users can complete and submit the feedback form. After a successful submission, a confirmation message is displayed, and the banner is automatically hidden for three months. After three months, the banner reappears to allow users to provide new feedback.
Laboratory
The Result History Parameter Filtering enhancement improves the Result History feature by allowing users to track the history of individual test parameters more accurately.
Users can now filter result history by a specific Parameter to view its recorded activities, including when the parameter was entered, updated, or removed. Deleted parameters remain visible in the history and are clearly marked as Removed, with both the entry and removal timestamps retained to provide a complete audit trail and improve result traceability.
New Feature: Discount & Coupon Management
Module
Laboratory
Navigation Path
Laboratory → Other Configurations → Discounts & Coupons
Feature Overview
The Discount & Coupon Management feature allows laboratory administrators to create and manage discount rules and coupon codes for laboratory and radiology bills. Discounts can be configured as fixed amounts or percentages, assigned to specific bill types, restricted by usage rules, minimum spend, visit type, and validity period.
Feature Behavior
Users can create either a coupon code or a direct discount.
Discounts can be configured as a Percentage or Fixed Amount.
Discounts can apply to Laboratory Bills, Radiology Bills, or All Bill Types.
Users can configure a minimum spend before a discount becomes applicable.
Usage can be restricted by Multi-use, One-time Use, Per Patient Limit, or Global Usage Limit.
Visit restrictions can be applied to specific visit types.
Discounts can be scheduled using optional Start Date and required Expiry Date.
Discounts can be activated or deactivated using the Status field.
How to Use
Heads-up: Leave the Coupon Code field blank to create a direct discount or loyalty perk.
Create a Discount or Coupon
Log in as a user in the Laboratory Department.
From the left navigation menu, click Other Configurations, then select Discounts & Coupons.
Click New to open the Create Discount / Coupon form.
Enter the Name of the discount or coupon.
(Optional) Enter a Coupon Code if you are creating a coupon; otherwise, leave it blank.
(Optional) Enter a Description.
Select the Discount Type and enter the Discount Value.
Select the applicable Bill Type(s).
Enter the Minimum Spend, if required.
Configure the Usage Type, Limit per Patient, Global Limit, and Visit Restriction.
(Optional) Select a Start Date and specify the Expiry Date.
Set the Status to Active or Inactive.
Click Save.
Apply a Discount or Coupon
Open Walk-In from the left navigation menu.
Search for an existing patient or create a new patient.
Complete the patient's billing information.
Search for and add the required investigation(s).
In the Payment Details section, click the purple discount icon beside the Discount field.
In the pop-up window, either:
Select an available discount from the list, or
Search for a discount using its Coupon Code.
Click Apply to add the discount to the bill.
Verify that the discount has been deducted from the total amount payable.
Complete the request by clicking Create Test.
Heads-up: Only Active discounts or coupons that meet all configured conditions, including bill type, minimum spend, usage limits, visit restrictions, and expiry date, can be applied during billing. Once applied, the discount is reflected in the payment summary before the test is created.
New Feature: Cash Received Report
Module
Laboratory
Navigation Path
Laboratory → Daily Sales Report → Cash Received Report
Feature Overview
The Cash Received Report enhancement introduces Detailed Report and Consolidated Report views, allowing users to review individual transactions and summarised collections for reconciliation.
Feature Behavior
Detailed Report displays individual payment transactions.
Consolidated Report groups collections into daily totals by payment method.
Users can search and filter records on both report pages.
How to Use
Navigate to Laboratory → Daily Sales Report → Cash Received Report.
Apply the required filters and click Search.
Click View Detailed Report to view individual transactions.
Click Consolidated Report to view summarised daily collections.
Use the search and filter options to locate specific records.
Heads-up: The Detailed Report shows transaction-level details, while the Consolidated Report provides grouped daily summaries for easier reconciliation.
New Feature: NHIS Improvements
Module
Laboratory
Navigation Path
Other Configurations → Setup Credit Agency
Walk-In
Perform Investigation
Claims Management → Unverified Claims
Claims Management → Verified Claims
Claims Management → Print
Feature Overview
The NHIS Improvements enhance insurance setup, subscriber verification, billing, claims processing, and claim form generation in LabManager. Users can configure NHIS agency, verify NHIS subscribers during patient registration, process investigations, validate claims, and print NHIS claim forms.
Feature Behavior
Users can create and configure NHIS agency under Setup Credit Agency.
NHIS agencies support additional configuration settings after setup.
NHIS subscriber verification is available during the Walk-In process.
Users can verify NHIS subscribers using:
Ghana Card Number
NHIS Membership Number
Manual entry of CC Code and HIN is supported when online verification is unavailable.
Verified insurance information is automatically populated during billing.
Completed NHIS investigations can be reviewed, verified, and submitted for claims processing.
Verified claims can be printed as NHIS claim forms.
When ClaimIt integration is enabled, verified claims are automatically sent to ClaimIt for validation.
Successfully verified NHIS subscribers receive an SMS notification.
How to Use:
Configure NHIS Agency
Navigate to Other Configurations → Setup Credit Agency.
Click New.
Enter the following details:
Credit Agency Name
Payment Type
Discount
Click Save.
Heads Up: Once NHIS is configured as a credit agency, the Settings (⚙) icon becomes available for additional NHIS configuration.
Click the Settings (⚙) icon.
Enter the NHIS configuration details:
Scheme Name
Health Facility Code
API Key
API Secret
Provider Type
Provider Class/Level
Insurance Officer Name
Admission Option
Validation Option
Auto Provider Service
Officer Signature
Click Save.
Note: When the Validation Option is enabled and ClaimIt is installed, verified claims are validated through ClaimIt.
Create and Verify an NHIS Client
Navigate to Walk-In.
Create or select a client.
Select NHIS as the insurance agency.
Select the verification method:
Ghana Card
NHIS Membership Number
Enter the required NHIS details.
Save the client information.
Complete the billing process.
Under Insurance Verification Details, click Get Code.
Complete the subscriber verification process.
Search and select the required investigation(s).
Create the investigation request.
Manual NHIS Verification
Heads Up: Invalid or unknown NHIS Membership Numbers or Ghana Card Numbers will not generate a CC Code or HIN, and the account cannot be validated through ClaimIt.
When online NHIS verification is unavailable:
Enter the CC Code.
Enter the HIN.
Continue with the investigation request process.
Perform Investigation and Verify Claims
Navigate to Perform Investigation.
Search and select the client's investigation request.
Enter the investigation results.
Click Save and Done to complete the investigation.
Navigate to Claims Management → Unverified Claims.
Review the client's claim details.
Heads Up: The Compare option allows users to:
Review requested investigations.
Add additional investigations where required.
Click Verify to approve the claim.
Heads Up: If ClaimIt validation is enabled, the verified claim information is automatically sent to ClaimIt for validation.
- Confirm that the claim appears under Claims Management → Verified Claims.
Print NHIS Claims
Navigate to Claims Management → Print.
Select the print format as PDF.
Select the required claim forms:
Use the checkboxes to print specific claims.
Click Print All to print all claims within the selected period.
Preview the NHIS claim form.
Print the claim form.
Module: Laboratory
Navigation:
Other Configurations → Setup Credit Agency
Walk-In
Perform Investigation
Claims Management → Unverified Claims
Claims Management → Verified Claims
Claims Management → Print
Key Updates / Usage
Configure NHIS and private insurance agencies from Setup Credit Agency.
Added NHIS-specific configuration options for branches.
Verify NHIS subscribers during Walk-In billing using:
Ghana Card
NHIS Membership Number
Support manual CC Code and HIN entry when online verification is unavailable.
Automatically populate insurance details during billing.
Send SMS notifications after successful NHIS subscriber verification.
Process and verify NHIS claims through Claims Management.
Print NHIS claim forms from the Claims Management section.
Support private insurance billing and claims processing.
New Feature: Feedback Collection
Module
Laboratory
Navigation Path
Laboratory
Feature Overview
The Feedback Collection feature allows LabManager users to submit feedback about the system. A feedback banner is displayed on the dashboard to collect responses from affiliate referrers and facility staff, helping improve the overall user experience.
Feature Behavior
A feedback banner is displayed on the Laboratory dashboard.
The feature is available to both affiliate referrers and facility staff.
Selecting the banner opens a feedback form for users to submit their feedback.
After successful submission, a confirmation message is displayed.
Once feedback is submitted, the banner is hidden and will not appear again for three months.
After three months, the banner is displayed again to collect new feedback.
How to Use
Log in to LabManager.
Click the Feedback banner displayed at the top of the dashboard.
Complete the feedback form and submit it.
A confirmation message is displayed after successful submission.
Heads-up: After submitting feedback, the banner will not be displayed again until three months have passed.
New Feature: Result History Parameter Filtering
Module
Laboratory
Navigation Path
Laboratory → Perform Investigation → Result History
Feature Overview
The Result History Parameter Filtering enhancement improves result history by allowing users to filter history records by individual test parameters and track parameter additions, updates, and deletions.
Feature Behavior
A Parameter filter has been added to the Result History page.
Selecting a parameter displays only the history records related to that parameter.
Deleted parameters remain in the history and are marked as Removed.
The history records both the time a parameter was entered and the time it was removed, providing a complete audit trail.
How to Use
Navigate to Laboratory → Perform Investigation and open a patient investigation.
Enter results for the required test parameters and click Save.
Open Result History and use the Parameter filter to view the history for a specific parameter.
Delete one or more parameters from the result, save the changes, and return to Result History.
Filter by the deleted parameter to verify that the history displays both the original entry and the removal record with their respective timestamps.
New Feature: Activate/Deactivate Tests
Module
Laboratory
Navigation Path
Setup Test and Prices
Feature Overview
The Activate/Deactivate Tests feature allows users to change the status of a configured test between Active and Inactive. Inactive tests are excluded from the Walk-In process and are not displayed for selection, even when they are included in an existing Billing Template.
Feature Behavior
A new Activate/Deactivate icon is available on the Setup Test and Prices page.
Users can deactivate an active test or reactivate an inactive test.
A confirmation prompt is displayed before changing the test status.
Tests can be filtered by Active or Inactive status.
Inactive tests are not displayed when searching for tests in Walk-In.
If an inactive test is included in an existing Billing Template, it will not be displayed when the template is selected in Walk-In.
Reactivating a test makes it available again for selection in Walk-In and applicable Billing Templates.
How to Use:
Deactivate a Test
Navigate to Setup Test and Prices.
Locate the required test.
Click the Activate/Deactivate icon.
Confirm the action when prompted.
The test status changes to Inactive.
Filter Tests by Status
Navigate to Setup Test and Prices.
Use the status filter.
Select Active or Inactive.
The system displays tests based on the selected status.
Verify an Inactive Test in Walk-In
Navigate to Walk-In.
Search for the deactivated test.
Confirm that the inactive test is not displayed or available for selection.
Verify an Inactive Test in a Billing Template
Ensure the test is included in an existing Billing Template.
Navigate to Setup Test and Prices.
Deactivate the test.
Navigate to Walk-In.
Select the relevant Billing Template.
Confirm that the deactivated test is not displayed in the template.
Reactivate a Test
Navigate to Setup Test and Prices.
Filter the tests by Inactive.
Locate the required test.
Click the Activate icon.
Confirm the action.
The test status changes to Active.
Navigate to Walk-In and confirm that the test is available for selection again.